Many companies have the need to hire a transcription service at one time or another. Many legal secretaries are overworked and many times attorneys will look to an independent transcription service to help with overflow. There are times when a company may want a meeting, presentation or conference call transcribed. And, of course, many businesses such as insurance and claims adjusters conduct regular interviews that need to be transcribed.
So how do you find a reliable service to transcribe your audio and what types of things should you be looking for in these services?
Ask business associates for recommendations. This is really the best way to find a service as you have a recommendation from somebody you know and trust.
Google. The Internet is a wonderful invention. The beauty of using an online transcription service is they don’t have to be in your neighborhood. You could be in one city or state and your service could be in another. Google is a good way to find a professional service. The results on the first page or so are going to be the busiest services, so it might pay off to dig down a few pages.
Yellow Pages. Tried and true, the Yellow Pages are always a good place to find a transcription service.
So what are some things to consider when hiring a service?
Are they U.S.-based? Sure, you can get your transcription done offshore and save some money, but if you want an absolutely accurate transcript it is probably best to stay with a native English speaking service who does not outsource offshore.
Do they offer a secure and encrypted file transfer option? This may not be important to you, but if confidentiality and privacy are important to you then your service should offer this.
What is their turnaround time and pricing? Some services charge more for rush service. Others may offer rush service to their regular clients at no extra fee. Keep in mind that cheaper is not always the best deal if you don’t get a quality transcript. At the same time, the most expensive service may not be the best. If a service offers a free trial this is a great way to try out their services risk-free.
Using a transcription service is a cost effective option. You do not pay any employee benefits such as healthcare, retirement or employer taxes. You only pay for work produced, so when times are slow you don’t have the expense of an unproductive employee. Now that’s a win/win situation!
By: Deborah Devitt
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Deborah Devitt is the owner and operator of Pioneer Transcription Service where she has been providing transcription to businesses and individuals since 1990. Her company offers an encrypted file transfer service, a free trial, and no extra charge for rush services to their regular clients. She can be contacted at info@pioneer-transcription-services.com. www.pioneer-transcription-services.com
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