Tuesday, November 29, 2011

The Beauty of Outsourcing Interview Transcription

Interview transcription is one of the areas of transcription where a high level of accuracy is of paramount importance. It is a specialized service, requiring high expertise. An interview is a question-answer based conversation involving two or more people. Today, interviews are conducted in many different areas of human activity as a means of evaluating and learning about a person or persons or to disseminate information. Therefore interview transcription services involve acquiring the recordings of interviews and transcribing them. The conversion of interview recordings is basically turned into text form format that can easily be used.

Interview transcription is beneficial for various companies across industries as well as for different departments within a company. With an increase in the number of interview transcription assignments and each one turning out to be so time consuming, outsourcing such a job is fast emerging as an alternate option. Outsourcing interview transcription services can help you save on time, operating costs and extra resources.

Because interview transcription is an extremely broad term that encompasses a wide number of types within it, an outsourcing company should have vast experience in the transcription of all of these types of interview.
A list of the types of interviews that an outsourcing company can transcribe for is as follows:

o Oral History Interview
o One-on-One Interview
o Consulting
o Multiple Participant Interview
o Research Interview
o News Interview
o Radio Interview
o Television
o Journalist Interview
o Focus Group Interview
o Roundtable Discussion
o Group Discussion
o Market Research
o Dissertation
o Thesis
o Job Interview
o Police Interview
o Political Interview Transcripts
o Legal Interview
o Deposition
o Teleconference
o Verbatim
o Telephone Interview

Transcribed interviews represent people, their thoughts, and their ideas, which in turn form their personality and image. It deals with a lot of sensitive information hence the need for confidentiality. A professional outsourcing company providing such a service, will have strict privacy policies geared to protect the confidentiality and security of information that may be contained in its clients' recordings. The company will further see to it that its employees, partners, and vendors sign non-disclosure agreements and even train and educate their staff about these policies. Adherence can also be continually reinforced and random checks conducted to ensure compliance.

Outsourcing companies are able to transcribe audio interview recordings from analog cassettes, mini discs and digital audio files, as well as video interviews, PACE tapes, DVD and DAT tapes. Interview transcripts can be saved to disk, transported via email, secure FTP and/or a hard copy created. Also because interview and general transcription is often highly specialized in terms of content and requires native English language skills and excellent grammar in most cases, in order to ensure excellent accuracy, interview transcripts need to always be transcribed by people with high expertise in these areas. Furthermore, an outsourcing company can have a strong and proprietary web-based file routing platform which enables its clients to upload audio files and templates, as well as monitor the full life cycle of the client's recordings and documents from dictation to transcription. The platform also archives the clients audio and documents for an agreed period of time, for future retrieval.
Author:
Paula Mukama is a Human Resource & Administration Specialist with Capital Typing, Inc., a leading international Outsourcing Services & Consulting Firm http://www.capitaltyping.com/. Paula's articles discuss various human resource and administration issues, especially relating to Business Process Outsourcing, Knowledge Process Outsourcing, and other key issues relevant to today's economic climate.
Source: http://EzineArticles.com

No comments: