Introduction
Many people believe that transcription is a commodity. Just like filling your car up with gas, it does not matter where you go, just the price you pay. This is a myth. There is such a thing as a bad transcription service. A simple Google search identifies hundreds of transcription services with quotes across the board. One is tempted to scour the internet for the cheapest transcription rates. Yet factors other than price differentiate these companies. Once you have selected a transcription service, how do you get the most out of them?
Develop a Relationship Early On
You should partner with your transcription service from the beginning. The best transcription services will welcome this partnership with open arms. Building this relationship will ensure that both you and your transcription company communicate effectively. Is your transcript not formatted properly? Say so. Do you wish to receive your documents in pdf instead of doc format? Tell them. Transcription services should do what their title claims-provide a service. This service should be tailored to your needs. Besides clearly stating your needs, you should also build rapport with your service.
Your transcription provider provider may generate transcripts that fluctuate in quality. Can you improve this? Yes. Work with your provider to discuss this fluctuation in quality. Provide specific examples of what you would like to see improved. A good transcription company wants the same thing you do-quality transcripts. If your transcription provider seems to only pay lip service to your objections, ask them what they intend to do. Do they intend to personally proofread more transcripts? Do they intend to develop a quality control system if they do not already have one in place? Will the service work with their transcriptionists to improve quality? You as a client should be satisfied with their commitment to quality transcripts. If you are not satisfied, there are many other transcription services to consider.
Maintain Your Relationship
Once you have developed a relationship with your transcription service, do not let it waver. Instead, send a weekly email to your service to keep them up-to-date. Are you happy with the quality of transcripts? If there is a way to improve the transcripts, say so. Is a particular word being misspelled? Have your formatting needs changed? A good transcription provider will want to be privy to these issues and appreciate that email.
Sending that weekly email can go a long way to ensuring your satisfaction. Not only will the regularity of that email present a vehicle to communicate your feelings, but it will show the service that you are interested and committed to quality. And your commitment will inspire the transcription provider to go above and beyond.
Conclusion
The belief that all transcription services are the same is not true. When you select a transcription provider, partner with them early on, and maintain that partnership. This will inevitably lead to better transcripts. And when your transcripts are accurate, your business can soar.
About the Author
Develop a Relationship Early On
You should partner with your transcription service from the beginning. The best transcription services will welcome this partnership with open arms. Building this relationship will ensure that both you and your transcription company communicate effectively. Is your transcript not formatted properly? Say so. Do you wish to receive your documents in pdf instead of doc format? Tell them. Transcription services should do what their title claims-provide a service. This service should be tailored to your needs. Besides clearly stating your needs, you should also build rapport with your service.
Your transcription provider provider may generate transcripts that fluctuate in quality. Can you improve this? Yes. Work with your provider to discuss this fluctuation in quality. Provide specific examples of what you would like to see improved. A good transcription company wants the same thing you do-quality transcripts. If your transcription provider seems to only pay lip service to your objections, ask them what they intend to do. Do they intend to personally proofread more transcripts? Do they intend to develop a quality control system if they do not already have one in place? Will the service work with their transcriptionists to improve quality? You as a client should be satisfied with their commitment to quality transcripts. If you are not satisfied, there are many other transcription services to consider.
Maintain Your Relationship
Once you have developed a relationship with your transcription service, do not let it waver. Instead, send a weekly email to your service to keep them up-to-date. Are you happy with the quality of transcripts? If there is a way to improve the transcripts, say so. Is a particular word being misspelled? Have your formatting needs changed? A good transcription provider will want to be privy to these issues and appreciate that email.
Sending that weekly email can go a long way to ensuring your satisfaction. Not only will the regularity of that email present a vehicle to communicate your feelings, but it will show the service that you are interested and committed to quality. And your commitment will inspire the transcription provider to go above and beyond.
Conclusion
The belief that all transcription services are the same is not true. When you select a transcription provider, partner with them early on, and maintain that partnership. This will inevitably lead to better transcripts. And when your transcripts are accurate, your business can soar.
About the Author
Kathy Erwin is the owner of Transcription Plus. Since 1991, Transcription Plus has provided Indiana transcription services. Her business specializes in medical transcription in Indiana. To ensure accuracy, Transcription Plus uses a quality control program and is in the process of implementing a Transcription Accuracy Lab. Followup with her for more details.
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1 comment:
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