How To Choose Offshore Transcription Company?

How To Choose Offshore Transcription Company? By: prasannarege

Choosing the right outsourcing partner for transcription can be one of the most difficult tasks that the medical fraternity faces today. When your organization has to select a sourcing partner for the transcription services, first define the final result and your expectations of the outsourcing relationship. Clearly defining what you want can go a long way in helping you choose the right outsourcing partner.

Before choosing an outsource partner, ask the following questions. Does the selected offshore partner have experience in the medical transcription services that you want to outsource? Has your selected outsourcing service provider been able to provide quality services to other medical fraternity like yours? Does your chosen business partner use the best in technology, software and infrastructure? Does your outsourcing provider have experienced trained and qualified professionals that can efficiently handle your jobs? Asking yourself some of these questions can help you choose the right outsourcing partner.

The following are some tips on choosing the right outsourcing partner. These tips can help you ensure that you find the best offshore partner for your business.

1) Check for proven track records - Find out more about the experience of your outsource partner, the different kinds of customers that they have provided services for. This can help you analyze if the particular outsourcing service provider is best suited for your business.

2) Ask for references - Before finalizing on an outsource partner ask for references from your offshore partner. From references you can find out more about the quality of service, timely deliveries and support services. You will also be able to get more information about issues such as, responsibility and turnaround time. This would serve as the first hand information for you.

3) Ask your outsourcing partner for samples - Getting access to your outsourcing partner’s samples or rendering a trial run of test files can help you better understand if the selected outsource partner matches up to your expectations. Samples would also give you a good idea about your partner’s capabilities, technical expertise and level of quality.

4) Communicate with your outsourcing partner - Ensure that the outsource partner that you choose speaks your language. Good communication can assure you about the outsourcing relationship. Before stepping into outsourcing, ensure that your outsourcing partner is accessible on a 24x7x365 days basis on instant messenger, phone and email amongst others. This way you will be able to constantly communicate with your offshore partner.

5) Find out if your outsourcing partner provides support - Before finalizing on an outsourcing partner, find out if your partner would provide your organization with support services, after the completion of the transcription. Support post delivery from your partner can help you resolve any issues that you might be having after your transcripts have been delivered.

Check your outsourcing partner’s infrastructure and technology - Check if your outsourcing partner uses best-of-breed infrastructure and high-end technology. This will also help you to better understand their processes, methodologies and team amongst others.

Whether you are looking for Medical Transcription, Legal Transcription, Clinical Data Management & Teleradiology always prefer to choose best of the best offshore outsourcing partner.

About the Author

Prasanna Rege is a Chief Operating Officer at S P Software Technologies (India) Pvt. Ltd. An offshore medical transcription services provider in Pune, India. Outsource transcription services to India

(ArticlesBase SC #1827783)

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