Voice to Text That Needs to Be Accurate and at a Cost That is Friendly

There are innumerable companies on the net offering voice-to-text service, but how many of them take pains to maintain the transcripts quality and its accuracy, not many, as we will soon find out the reasons. The media manager of a company in Los Angeles narrated his experiences with a transcription company.

He stated that their main purpose for needing transcripts was for adding captions to web casts and television programming, and when he assigned the task of voice-to-text to a company on the web, the transcripts had very many inaccuracies. First there were many spelling errors, then large portions of the audio did not find a place in the transcripts, the transcribers indiscriminately entered [inaudible], even to portions of the audio that were quite audible.

Another issue that the transcripts had was capitalization, punctuation, grammar, and in some instances run on sentence was not broken. Even compounded words in the audio were not hyphenated. These were the issues that were of concerns to the media manager of the company, because the inaccurate transcripts reflected on the captions that are embedded into the television programs.

It appears that because there is a shortage of quality transcribers, many companies resort to using voice recognition software and since there are limitations of what voice recognition is capable of doing, the transcripts processed by the software has these inaccuracies.

Many multimedia companies also face issues on pricing, some of the transcription companies charge $80 to $90 for voice to text of an hour of audio, this the companies feel is unduly expensive and adds to the costs. The media companies feel that $55 to $60 for an hour of audio is quite reasonable, and would not mind paying, provided the transcription companies assure them the quality parameters are maintained, because adding captions to programs is done differently now, unlike how they were embedded earlier.

The multimedia companies require the transcripts in the standard Timed Text (TT) format and some of the software's that are used for embedding captions require customized transcription formats. The transcription companies should have the ability to process the transcripts in any format or templates needed by the multimedia companies.

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